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Noticeboard

REPEAT MEDICATION - we are trying to cut down on waste of medicines.  Please take a few minutes to watch the video clip https://vimeo.com/195451001

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Practice Management

Mrs Marguerite McLean (f)

Marguerite McLean MA (Hons) (Glasgow 1988)

The Practice Manager is involved in managing all of the business aspects of the Practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

 

Reception Manager Arran:  Lesley

Receptionists Arran: Davina, Karen, Janice, Joan and Shari

Reception Manager Pollok:  Carol

Receptionists Pollok:  Elaine, Irene, Ann, Loretta, Lauren and Marie

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Karen is our Secretary at Arran Surgery

Lauren is our Secretary at Pollok Health Centre

 
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