Noticeboard

COVID VACCINATION: the Practice is responsible for providing COVID vaccination to specific cohorts.  These are patients aged over 75 and patients on the shielding register.  The vaccine is the Astra Zeneca vaccine.  Patients in the specified cohorts will receive both the first and second dose at the Practice.  Please note that you will be invited by a phone call from the admin team.  All other patients will be invited to central clinics and you will receive a letter with time, date and venue according to your age cohort.

COVID 19 - CORONAVIRUS - please note that all requests for an appointment will be triaged by a GP.  We are not booking any face to face appointments.  The GP will decide if you need to be seen and this may be by webcam or face to face.  Currently, all face to face appointments will be at Pollok Health Centre

FACE COVERINGS SHOULD BE WORN IF YOU ARE ASKED TO ATTEND THE SURGERY.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Patient Rights and Responsibilities

Rights and Responsibilities

stethescope3You will be treated with respect and as a Partner in your care. This means that you have responsibilities to help yourself and us by .

  • letting anyone involved in your care know if you cannot keep an appointment either at the surgery or hospital or clinic.
  • using an appointment for one person only and additional appointments should be requested if more than one person requires attention.
  • requsting a home visit only for patients who are seriously ill or housebound. Most problems are best dealt with in the surgery.
  • letting anyone involved in your care know if you change your address or telephone number.
  • treating Practice doctors and staff with respect. There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.

We will try to help by:

  • Answering questions about your treatment.
  • respecting your confidentiality at all times.
  • providing information on how to complain or make suggestions about our service.






 
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