General Practice Level 0 infection control rules

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as restaurants and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19

From 19 July 2021 (when the country goes to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 1 metre in waiting rooms
  • contact the practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.


Consultations are by appointment only and can be made in person or by telephone to the surgery.  You can consult any of the doctors.  Let the receptionist know which GP you wish to attend and the receptionist will advise you of the first available appointment with this GP.  Please be prepared to give the receptionist a brief description of your problem so that they can ensure that you are seen as quickly as possible by the correct healthcare professional.

If you are taken suddenly unwell and your illness cannot wait until the next available appointment, your details will be passed to one of the GPs who will call you back to assess your needs.  You will not be able to choose a preferred GP in this situation. 

GPs offer early morning appointments between 7.30am and 8.30am and early evening appointments between 5.30pm and 6.30pm on certain days each week at both our sites -Pollok Health Centre and Admiral Street Surgery  Please let the receptionist know that you require an extended hours appointment.

When you telephone to make an appointment, you will speak to one of our reception team.  The receptionist will ask for your name and date of birth or that of the person you are representing.  This ensures that the correct patient details are recorded.  Appointments are scheduled for ten minutes with the GP.  If you feel that you require a longer appointment, please let the receptionist know at the time of booking. 

Appointments are for consultations only.  The GP will not complete forms or issue repeat prescriptions during an appointment.

Telephone Advice

Arran 0141 429 2626

Pollok 0141 531 6890

If you feel that you need advice from one of the GPs or the Practice Nurses and this does not merit an appointment, let the receptionist know.  The receptionist will require your name and date of birth, a return telephone number and the details of your enquiry.  The GP or nurse will return your call as soon as they can.  Please note: this is for non-urgent matters.

Intimate Examinations

We understand that these can be stressful and embarrassing.  The GPs will always obtain your permission before carrying out such an examination and offer you a chaperone.  This can be a nurse or a relative or friend.

Interpreting Services

If you do not speak English and have no access to someone who can interpret for you, please speak with one of the receptionists.  The receptionist will ask for details of your nationality, spoken language etc. and organise an interpreter for you via the Glasgow Interpreting Service.

Ambulance Booking

As of 25 September 2012, the responsibility for arranging transport to outpatient appointments now lies with the patient.  The number to contact is 0300 123 1236.

Appointment Confirmation and Reminders

The Practice uses text messaging to confirm an appointment you make with the GP, Practice Nurse, Health Care Support Worker or any other Health care professional at the Practice.  When you make an appointment, you will receive a confirmation text detailing the date and time of your appointment with the option to cancel.  The night before your appointment, you will receive a reminder text of the date and time of your appointment with the option to cancel.  If you no longer require the appointment, please text back CANCEL and the appointment will be cancelled at the Practice.  There is no requirement for you to phone to cancel.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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