General Practice Level 0 infection control rules

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as restaurants and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19

From 19 July 2021 (when the country goes to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 1 metre in waiting rooms
  • contact the practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

asthma_inhaler_5Nurses & Healthcare Assistants

Our Practice Nurses consult by appointment only.  Appointments range from 10 minutes to 30 minutes depending upon what the patient is attending for.  reception staff will advise you when you are making your appointment.

  • Arran - Monday from 08:30 until 18:00, Tuesday, Thursday and Friday from 08:30 until 14:30 and Wednesday from 08:30 until 16:30
  • Pollok - Monday & Tuesday from 08.00 until 17:30, Wednesday from 08:00 until 16:30, Thursday from 08:00 until 17:00 and Friday from 08:30 until 14:30.

The Nurses see patients who are Diabetic, Asthmatic, Hypertensive, have Coronary Heart Disease, have had a Stroke, or suffer from Emphysema. They, also, take blood, offer cervical screening, administer travel vaccinations, administer adult vaccinations, run the annual influenza programme for patients over 65 years and patients with a specific illness, syringe ears, dress wounds, give family planning advice, remove stitches, and advise on minor illnesses eg coughs, sore ears etc.  Information on these services is available from reception.

Our Health Care Support Workers  are trained to take blood, blood pressure, height and weight measurements and lifestyle information including smoking, alcohol, exercise and diet. They are not trained nurses so cannot answer queries on medical or nursing matters.

  • Arran - Wednesday and Thursday morning between 09:30 and 12:30.
  • Pollok - Monday, Tuesday, Wednesday, Thursday and Friday morning between 09:00 and 11:00. 

If you would like to speak with any of the Practice Nurse team, please telephone reception.  The receptionist will take a message and the nurse will return your call.

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