General Practice Level 0 infection control rules

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as restaurants and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19

From 19 July 2021 (when the country goes to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 1 metre in waiting rooms
  • contact the practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

When We Are Closed                      Telephone:  111 or 08454 242424

closed_signBy dialling the Practice telephone number, you will be connected to an answering message.  The message will provide you with details of how best to deal with your call.  If you require medical attention , your call will be transferred to NHS 24

NHS 24 has been designed to improve access to the NHS and to help you get the right care from the right people at the right time.

On contacting NHS 24, you will be connected to an experienced nurse who will check that they have your details correct, ask you a series of questions about your symptoms and advise you on what to do next. 

To carry out an accurate assessment, the nurse will ask you about any medication you are taking or any allergies that you may have.  The nurse will want to assess your symptoms thoroughly and will check for the most serious illnesses first.  Please do not be alarmed by this.  Once the  assessment is complete, the nurse will advise you on the next step.  The nurse may:

  • Get an ambulance for you
  • Ask you attend your local Accident and Emergency department
  • Arrange for a doctor to see you at home
  • Arrange for a doctor to see you at the emergency centre
  • Arrange for you to speak with a doctor on the telephone
  • Give you reassurance
  • Give you advice on how best to treat your symptoms yourself
  • Tell you where your nearest pharmacy is and when it is open.

If you call NHS 24 during the day, the nurse may ask you to contact your own GP surgery.  The nurse will not make this appointment for you or tell you who you will see or talk to. This is your responsibility.

People who are deaf, hard of hearing or speech impaired and have a text phone can use all of NHS 24’s services by dialling 18001 08454 24 24 24.

People who do not speak English can contact NHS 24 via it’s interpreter service, Language Line, where an interpreter is invited to join the call.

All calls to NHS 24 are confidential.  NHS 24 follows the same regulations regarding patient confidentiality as all other parts of the NHS.  To provide consistent care, relevant patient information may be passed to other parts of the NHS.  When you call NHS 24, you will be asked to agree to your information being shared.  All calls to NHS 24 are recorded for patient safety and to improve services. 

NHS 24 website

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

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