COVID VACCINATION: the Practice is responsible for providing COVID vaccination to specific cohorts.  These are patients aged over 75 and patients on the shielding register.  The vaccine is the Astra Zeneca vaccine.  Patients in the specified cohorts will receive both the first and second dose at the Practice.  Please note that you will be invited by a phone call from the admin team.  All other patients will be invited to central clinics and you will receive a letter with time, date and venue according to your age cohort.

COVID 19 - CORONAVIRUS - please note that all requests for an appointment will be triaged by a GP.  We are not booking any face to face appointments.  The GP will decide if you need to be seen and this may be by webcam or face to face.  Currently, all face to face appointments will be at Pollok Health Centre


ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Repeat Prescriptions

multicolour_pillsIf you are on regular medication you may be able to obtain a repeat prescription without seeing the doctor each time.  Please discuss this with the doctor who will decide if this is the best way for you to obtain your medicine.

If your doctor agrees, you can request your medication in a number of ways:

  • By hand – drop your computer prescription order form into reception with the required medication ticked.
  • By telephone -
    • Arran currently patients can telephone between 08:00 and 16:30 only.  From 13 April 2015, patients can telephone 24 hours per day, seven days per week.  When you phone the surgery, you will hear a voicemail message. Please select option 1. You will be asked for:
      • Your name
      • Your date of birth
      • Your contact telephone number
      • Name and strength of the medicines you require
      • Name of the chemist/pharmacy who collect your medicines (where appropriate)       
  • Please leave all the information and we will have your prescription ready for you after 48 hours or two working days.

You do not need to phone to confirm that we have received your order.

  • Pollok patients can telephone 24 hours per day, 7 days per week and follow the instructions above
  • By post – send your request to the surgery enclosing a stamped self-addressed envelope.  We will post your prescription to you when it is ready.  Please allow 7 working days if you order prescriptions in this way.
  • Online – See 'online ordering of repeat medication'

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Symbol Error 3Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

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