FLU VACCINATION: this year all flu vaccinations including childrens nasal spray, will be delivered by the Health and Social Care Partnership.  You will be sent a letter with details of date, time and location of where you will go.  Due to the extremely large numbers, you will NOT be able to rearrange your appointment.  Please note that some appointments will be at the weekend - both Saturday and Sunday.

COVID 19 - CORONAVIRUS - please note that all requests for an appointment will be triaged by a GP.  We are not booking any face to face appointments.  The GP will decide if you need to be seen and this may be by webcam or face to face.  Currently, all face to face appointments will be at Pollok Health Centre


TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

GP online services allow you to order your repat medication from your computer, mobile or tablet.  Once you have signed up, you will be able to:

  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, however, other patients have found the online service more convenient. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and correspondence showing your address eg utility bill or bank statement. If you don’t have these, please talk to us and we will help you to register.

How to register

To access these services you will need to register for them to obtain a username and password. Please visit the Practice with one form of photographic identification. The receptionist will give you a PIN number, which must be used within 14 days or it expires

If ordering your repeat medication

You can view and request repeat prescriptions online.  Medication which is not on your repeat slip will be subject to review by either the Pharmacist or GP. These items will take at least 48 hour to process.  Please order your medication in plenty of time.

What to do if you need to change your access/pin number

If you forget your access or pin number or you think that someone else knows this number, you will need to come to the surgery in person with photographic proof of your identity which shows the address that we have you registered at. We will then cancel your existing registration and re-issue you with a new document. You will then have to re-register your details again on the website.

Abuse of the Online system

 Abuse of the system includes, but is not exclusive to the following:

  • Sending needless or abusive messages to the Practice.
  • Any offensive or abusive messages through the service.
  • Requesting prescriptions that you do not need.

Other information

The system is hosted and managed by Egton Medical Information Systems based in Leeds. The Practice is not responsible if you are unable to log onto the system because of a problem with the internet or the host server.  Both Egton Medical Information Systems and the Practice reserve the right to withdraw access to any patient without warning if they feel they are abusing the system.

If you register to use this service, you are deemed to have read, fully understood and agree to the above terms and conditions.

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