General Practice Level 0 infection control rules

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as restaurants and shops.

This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19

From 19 July 2021 (when the country goes to Level 0) the following rules still apply in General Practice:

  • wearing of face coverings by patients and the public (unless you are exempt)
  • physical distancing of 1 metre in waiting rooms
  • contact the practice by telephone in the first instance
  • wearing of PPE by staff
  • screening of all patients for Covid 19 symptoms

Please support your local practice team by complying with this guidance.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Test Results

test_vials2If the doctor or nurse has told you to telephone for the results of any tests taken, please telephone between 11:00  and 17:00, Monday to Friday only.  Please allow, at least, five working days before telephoning for the results of blood tests which have been taken at the surgery.

It is important to note that results can only be given to the patient themselves and this can include patients under the age of 16 years.  Therefore, our reception staff are required to ask you for particular details to ensure results are given to the correct person.  In addition, you may be asked to make an appointment or speak with the doctor regarding the results of tests. 

Results of cervical smears are posted to our patients as soon as they are available.  This can take up to five weeks, so do not worry if you have not received your letter before this time.

If you are looking for the result of any investigation carried out at the hospital including X-ray results, please telephone.  Sometimes, it can take a few weeks before we receive letters from the hospital updating us on patients’ recent visits.

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