COVID VACCINATION: the Practice is responsible for providing COVID vaccination to specific cohorts.  These are patients aged over 75 and patients on the shielding register.  The vaccine is the Astra Zeneca vaccine.  Patients in the specified cohorts will receive both the first and second dose at the Practice.  Please note that you will be invited by a phone call from the admin team.  All other patients will be invited to central clinics and you will receive a letter with time, date and venue according to your age cohort.

COVID 19 - CORONAVIRUS - please note that all requests for an appointment will be triaged by a GP.  We are not booking any face to face appointments.  The GP will decide if you need to be seen and this may be by webcam or face to face.  Currently, all face to face appointments will be at Pollok Health Centre


ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Test Results

test_vials2If the doctor or nurse has told you to telephone for the results of any tests taken, please telephone between 11:00  and 17:00, Monday to Friday only.  Please allow, at least, five working days before telephoning for the results of blood tests which have been taken at the surgery.

It is important to note that results can only be given to the patient themselves and this can include patients under the age of 16 years.  Therefore, our reception staff are required to ask you for particular details to ensure results are given to the correct person.  In addition, you may be asked to make an appointment or speak with the doctor regarding the results of tests. 

Results of cervical smears are posted to our patients as soon as they are available.  This can take up to five weeks, so do not worry if you have not received your letter before this time.

If you are looking for the result of any investigation carried out at the hospital including X-ray results, please telephone.  Sometimes, it can take a few weeks before we receive letters from the hospital updating us on patients’ recent visits.

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