Noticeboard

FLU VACCINATION: this year all flu vaccinations including childrens nasal spray, will be delivered by the Health and Social Care Partnership.  You will be sent a letter with details of date, time and location of where you will go.  Due to the extremely large numbers, you will NOT be able to rearrange your appointment.  Please note that some appointments will be at the weekend - both Saturday and Sunday.

COVID 19 - CORONAVIRUS - please note that all requests for an appointment will be triaged by a GP.  We are not booking any face to face appointments.  The GP will decide if you need to be seen and this may be by webcam or face to face.  Currently, all face to face appointments will be at Pollok Health Centre

FACE COVERINGS SHOULD BE WORN IF YOU ARE ASKED TO ATTEND THE SURGERY.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

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CORONAVIRUS - COVID 19

It has been announced by the Scottish Government, anyone developing symptoms consistent with COVID-19, however mild should self-isolate for 10 days.

The most common symptoms of COVID-19 are recent onset of:

  • new continuous cough and/or
  • high temperature
  • Loss of, or change in sense of taste/smell

Note: A new, continuous cough means coughing for longer than an hour, or three or more coughing episodes in 24 hours. If you usually have a cough, it may be worse than usual.

Family contacts should self isolate for 14 days.

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 10 days from when your symptoms started.
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.

Information for the public on COVID-19, including stay at home advice for people who are self-isolating, physical distancing, test and protect can be found on NHS Inform.

If your symptoms worsen during home isolation or are no better after 7 days then patients should  phone the Practice or NHS24 (111).

The Practice has sent text messages to advice patients not to attend the Practice if they have or develop any of the symptoms of COVID 19.  PLEASE ensure that the Practice has your current mobile number so that you receive all texts which will cntain important and updated information.

In an effort to reduce the spread of the virus, especially to those vulnerable to it, all requests for an appointment with the GP or nurse will be triaged by a clinician.  If the GP/nurse decides that you need to come to the Practice, the appointment will be given for the day you are triaged.

We will continue to provide essential services to our patients but may need to restrict some services eg routine annual review of diabetes, heart disease and other chronic diseases.  Please note that if you have any problems in relation to eg your diabetes, please call the Practice for advice.  We will keep patients informed on changes to this by text and via the website.

Please do not order your repeat medication early as the Practice will not issue any medications until they are due.  Additionally, we will only issue prescriptions to pharmacies so please ensure you let the Practice know which Pharmacy you will be using.

We thank all our patients for their cooperation.

Dr Ferguson & Partners

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific Practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

At Dr Ferguson & Partners, the Team will provide a high standard of medical care to our patients in a friendly environment.  All members of our Team strive to provide the best care to each patient.  We treat every patient with care, compassion and dignity.  We recognise that ill health is stressful and endeavour to treat the illness as well as the worru it causes in the way we would wish to be treated ourselves. 

Access & Parking

There is level access to both locations with full facilities for disabled patients available within both premises. All GP and Practice Nurse clinics are on the ground floor.  If you require help getting about the surgery, please ask at reception for assistance.

There is free car parking while you attend the surgeries.  The Arran Practice car park is located to the side and rear of the premises.  The car park is monitored and has a one hour time restriction.  You can park at the front of the surgery too. Please note the Pollok surgery has a three hour time restriction for use of the car park.

Repeat Prescriptions Online

You can now order your repeat medications online 24 hours per day, 7 days per week.  You can do this via the link on the webiste or at www.patient.co.uk.  To use this service, please register at reception.  The staff will give you a registration letter with the details you require to order your medicine online.

Telephone Call Recording

Please note that all telephone calls made to and from the Practice are recorded for quality and training purposes.   We will monitor, record, store and use any telephone, email or other communication with you in order to check any instruction given to us, for training purposes, crime prevention and to improve the quality of our services.  

(Site updated 02/11/2020)
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