Noticeboard

COVID VACCINATION: the Practice is responsible for providing COVID vaccination to specific cohorts.  These are patients aged over 75 and patients on the shielding register.  The vaccine is the Astra Zeneca vaccine.  Patients in the specified cohorts will receive both the first and second dose at the Practice.  Please note that you will be invited by a phone call from the admin team.  All other patients will be invited to central clinics and you will receive a letter with time, date and venue according to your age cohort.

COVID 19 - CORONAVIRUS - please note that all requests for an appointment will be triaged by a GP.  We are not booking any face to face appointments.  The GP will decide if you need to be seen and this may be by webcam or face to face.  Currently, all face to face appointments will be at Pollok Health Centre

FACE COVERINGS SHOULD BE WORN IF YOU ARE ASKED TO ATTEND THE SURGERY.

ORDER YOUR PRESCRIPTION ONLINE - you can now order your medication online via the website or by downloading the app to your mobile phone.  Please phone the Practice for information on how to register for this service.

TELEPHONE NUMBERS - MOBILE and HOME - please ensure that we have the correct contact telephone numbers for you. 

TEXT REMINDERS AND INFORMATION - we would like to be able to text you to remind you of appointments that you have made at the surgery, to call you in for review of your medical conditions and to keep you updated on new and existing services available to you both within the Practice and at other healthcare providers.  To do this we need your consent.  Please contact the Practice to let us know whether you consent to receiving this information by text or not.  Thank you.

TELEPHONE CALL RECORDING: Please note that we now record all  incoming and outgoing telephone calls to the Practice for quality and training purposes.

Practice Management

Mrs Marguerite McLean (f)

Marguerite McLean MA (Hons) (Glasgow 1988)

The Practice Manager is involved in managing all of the business aspects of the Practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

 

Reception Manager:  Carol

Receptionists: Janice, Shari, Donald, Rebecca, Amin, Stacey, Andrew, Caitlyn, Lynn and Donna.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Rebecca and Lynn are the Practice Secretaries.

 
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